Our Return Policy keeps returns and exchanges hassle-free with the Exception of Custom Hats which are NOT Refundable*
If you are not completely satisfied with your order, merchandise may be returned to Bernard Hats by courier provided it is in its original condition, or if damaged during shipping please take pictures before and after you open.
Merchandise purchased at regular price may be returned within 15 days of delivery and merchandise purchased on sale may be returned within 7 days of delivery. We ask that you ship your return/exchanges back to Bernard Hats using whichever carrier you prefer.
You may ship returns/exchanges back to the following address:
5012 Serena Dr, #2
Beamsville, ON L0R 1B4
Please note that shipping charges are non-refundable and that all credits will be applied to the original payment source.
When returning an item, please include your packing slip or printed correspondence including order information. Write on the correspondence the reason for your return. Please note that refunds will be for the product only and do not include shipping cost.
When making an exchange, please be sure to include your packing slip or printed correspondence stating the size, color and any details we might need to accurately process your exchange and enjoy free exchange shipping on the item!
If you feel your question hasn’t been answered, please call us directly at 1-844-544-4287 anytime Monday-Friday from 8am-5:30pm and Saturday from 8am-1pm.
Thank you for your business and continued patronage to Bernard Hats! We value you as a customer and we strive to give each customer the best customer service experience they have ever had!
* Custom Hats are not refundable as they are custom made to your specifications. Once the order is placed you have a 4 weeks to make minor style changes but there is no cancellations or refunds.